Saturday, June 6, 2015

Technology Today Episode 002

    In this episode of Technology Today…
    • 3 “Gotchas” Most IT Pros Won’t Tell You About Their Cloud Solutions
    • How To Make Yourself ‘Invisible’ To Hackers
    • The Ultimate Guide to Setting Up A Work-From-Home System
    • I'll introduce you to the Shiny new gadget of the month
    • Our guest piece by Mark Sanborn, president of Sanborn and Associates, goes over "4 Ways to get More Performance, Productivity and Profits from your team"
    • How To Know When An Employee Is About To Quit
    • Lost In Translation: Advertising Blunders

    This is “Technology Today” Insider tips to make your business run faster, easier and more profitably.
    This is episode 2 and is recorded on June 6th, 2015
    I’m your host, Alan Feldman and ”as a business owner, you don’t have time to waste on technical and operational issues. That’s where my company shines! Call us and put an end to your IT problems finally and forever!” visit us online at http://virtualoctober.com or call 717-553-2614.

    3 “Gotchas” Most IT Pros Won’t Tell You When Selling You Their Cloud Solution
    Are you using any cloud applications to store data? Then listen up! There are a few “gotchas” you need to know about 3rd-party cloud apps that most sales reps will NEVER tell you.
    1. They aren’t responsible for keeping a backup of your data. If you read the small print of your contract, you’ll see that in every way possible, your cloud provider is NOT responsible for data loss or backups – even if it’s their fault. In fact, Office 365 will only keep 3 days’ backup of your data; so if you delete or overwrite a file and don’t notice it until 4-5 days later, it’s GONE. If your data is important, you need to implement a backup solution that works with cloud applications.
    2. What you see may NOT be what you get. There’s nothing more frustrating than an incredibly slow application when you’re trying to work; and the salesperson demo’ing the application or platform is going to make sure you only see the BEST-case scenarios for performance. But there are a lot of things that can determine how fast your cloud applications run, such as the file size you’re working on, CPUs and RAM and storage, time of day, day of the week, your Internet connection and the number of users accessing the application. Make sure you get some verification of the speed in YOUR specific environment before spending a lot of money, time and aggravation moving to a new cloud application.
    3. What if they cancel you? Here’s a scary situation: what if your cloud provider decides to shut down your account because they go out of business or simply decide not to service you anymore? Or what if YOU want out? Make sure you have in writing what happens if YOU cancel your contract AND what your cloud provider can and cannot do if they go out of business, cancel your account or have any other issues that would cause service interruption. Moving a network from a cloud platform is NOT a simple task and you need to make sure you can get your data and that you’ll be given sufficient time to make the transition.

    Need help interpreting any of these scenarios? Give us a call at 717-553-2614 and we’ll help you put in place a solid “Plan B” for any of the above issues.
    Shiny New Gadget Of The Month:
    InfiniteUSB
    As laptops grow thinner, USB ports become scarcer, forcing you to carry around a multiport hub to plug in various devices. But Jiange has created a USB plug that is based on a daisy chain, allowing you to plug multiple devices into one USB port.
    The design won an IF Concept Award from one of the most prestigious design competitions in the world. Jiange has a lot more design inventions underway. InfiniteUSB cables start at $10, and will also come in varieties that support microUSB and Lightning connectors.
    Check http://link.voct.com/infinateusb for more information 
    How To Make Yourself ‘Invisible’ To Hackers
    There’s an old joke about two men hiking in the woods when they come across a big, grumpy black bear. Scared silly, one of the guys starts to run but notices his buddy stopped, bent-over, changing his shoes. He shouts to him, “Dude! What are you doing?!?! Why aren’t you running?” to which his friend replies, “I’m changing my shoes because I don’t need to outrun the bear – I only need to outrun YOU.”
    This is a perfect analogy for what’s going on in small businesses: the “slow,” easy targets are getting nailed by fast-growing cybercrime rings that are getting more sophisticated and aggressive in attacking small businesses. Last year, the average cyber-attack cost a small business $20,752, a substantial increase from 2013, when the average was $8,699. That’s because most small businesses don’t have the security protocols in place or the manpower and budget to implement sophisticated security systems. While there’s absolutely no way to completely protect yourself other than disconnecting entirely from the Internet, there are several things you can do to avoid being easy pickings. Here’s how:
    1. Lock your network. While WIRED networks make you invisible to WiFi snoops because you have to access them by plugging into physical outlets or hacking modem ports, you can create a hidden or cloaked network on a wireless network. Simply disable the service set identifier (SSID) broadcasting function on the wireless router, and only users with the exact network name will have access. Small businesses like coffeehouses can also do this—just periodically change the network’s information and place a small sign near the register with the current network name and passcode.
    2. Encrypt your data. On your desktops, turn on the full-disk encryption tools that come standard on most operating systems: BitLocker on Windows-based PCs and FileVault on Macs. There is no noticeable performance lag; however, the encryption only applies when users are logged out of the system. So setting computers to automatically log out after 15 minutes without use is a good idea. And for mobile devices, use a VPN (virtual private network) to encrypt data traveling to and from your mobile devices and limit your employees’ access to only the company data that they must have to do their jobs. 
    3. Install firewall and anti-malware applications on all of your equipment, including mobile devices.
    4. Disable features that automatically connect your mobile devices to any available network.
    5. Disable printer and file-sharing options on mobile devices before connecting to a hotspot.
    6. Check before connecting to hotspots. If there is an unusual variation in the logo or name on the login page, beware…this could mean it’s a fake hotspot designed to steal your data.

    Can you guarantee that the person across the hotel lobby isn’t looking at your data? Not really, but the chances of them being able to do that are greatly reduced if you take precautions to protect your business.
    FREE DOWNLOAD OF THE MONTH:
    The Ultimate Small Business Guide To Setting Up A Work-From-Home System For Your Staff

    In it… You will learn:
    • What telecommuting is and why so many small businesses are rapidly implementing work-from-home programs.
    • The single most important thing you MUST have in place before starting any work-from-home or remote office initiative.
    • How one company slashed its turnover rate from 33% to nearly 0%—and increased productivity by 18%—by implementing a work-from-home program.
    • How to get a FREE “Home Office Action Pack” (a $97 value).
    Claim Your FREE Copy Today at http://virtualoctober.com/WorkFromHome

    And now our guest article…


    Mark Sanborn, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international best-selling author and noted authority on leadership, team-building, customer service and change. Mark is the author of 8 books, including the best seller The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, which has sold more than 1.6 million copies internationally. Learn more about Mark at www.marksanborn.com

    Four Ways To Get More Performance, Productivity And Profit From Your Team

    1. Your Team Needs To Learn Together
    Rarely do teams learn together. Too often, increases in skill are confined to individuals. Sometimes that can become a barrier to teamwork: because there are dramatically different knowledge and skill levels, some team members aren’t able to keep up. When an individual attends a course or discovers a useful practice, he or she should be encouraged to share it with the team. And periodically putting the entire team into a learning environment is critical.

    2. Peer Recognition Is Powerful
    If you’re a team leader, understand that despite your best efforts, you will be incapable of adequately recognizing every team member’s efforts and contributions. Good work will slip by and go unrecognized. If this happens often, the team member may well become disillusioned. Relieve yourself of the burden to be the sole dispenser of recognition: ask team members to recognize each other. Make it a team expectation to thank other team members for their assistance and to look for opportunities to catch each other doing something praiseworthy.

    3. To Win More Together, Think Together More
    Have you ever held a team retreat? When was the last time your team came together for the express purpose of thinking about the work you do? Do you periodically pause as a group to reflect on what you’ve learned and internalize the lessons? Do you meet to consider opportunities, and not just to solve problems? The team that thinks more wins more.

    4. You’ve Got To Expect It And Not Tolerate It If You Don’t Get It
    Some managers, knowing how difficult it can be to create great teamwork, undermine their efforts by making teamwork “optional.” That is, they appreciate the people who are good team players but they tolerate those who aren’t. As the old adage goes, what you allow, you condone. Those on the same team should know that figuring out how to get along and work with other teammates is their responsibility. Those who refuse to be team players should at the very least not enjoy the same benefits, and at worst, should be removed. It might sound harsh, but it is necessary if you want teamwork to work.



    Who Wants To Win A $25 Gift Card?
    June was named after the Roman goddess Juno. She was the goddess of what?
    a) marriage and childbirth   b) fruit and trees   c) religion   d) love and beauty

    Send us your answer right now! And from all the winning answers received we will randomly choose a winner.
    Send your answer taped to the back of a Lenovo Thinkpad Yoga 15 inch ultrabook with the i7 processor and 256GB SSD Hard drive to Technology Today Podcast C/O Virtual October, PO Box 20002, York (my strange city) PA 17402.
    Or you can also send your answer via electronic means to our spam free inbox at podcast.2015@virtualoctober.com. Contest open to US residents only, must be 18 or older.

    The Lighter Side: Lost In Translation: Advertising Blunders
    • Clairol introduced a new curling iron they called the “Mist Stick” to the German market, only to find out that “mist” is slang for manure in German. Not too many people had use for the “manure stick.”
    • When Gerber started selling baby food in Africa, they used the same packaging as in the US that featured the “Gerber baby” on the front. Later they learned that in Africa, companies put pictures of what’s inside the package on the label since most people can’t read, thereby causing African consumers to think there was pureed baby inside.
    • Colgate introduced a toothpaste in France called “Cue,” the name of a notorious porno mag.
    • Pepsi’s “Come alive with the Pepsi Generation” translated in Chinese into “Pepsi brings your ancestors back from the grave.”
    • The Coca-Cola name in China was first read as “Ke-kou-ke-la,” meaning “Bite the wax tadpole” or “female horse stuffed with wax,” depending on the dialect. Coke then researched 40,000 characters to find the phonetic equivalent “ko-kou-ko-le,” translating into “happiness in the mouth.”

    How To Know When An Employee Is About To Quit
    There’s nothing quite as devastating as losing a key employee, especially if they give you no warning or notice. Often they’ll give you subtle signs such as a lackadaisical approach to work, arriving and leaving on time, not a minute sooner or later, long lunches or suddenly having several appointments at the beginning or the end of the workday. But one of the biggest giveaways is their Internet behavior at work.
    We already know that employees spend personal time at work on Facebook and other social media sites; but you know something’s going on if they’ve added monster.com, Craigslist, LinkedIn and other local job sites to the web pages they frequently visit.
    That’s ONE of the reasons we recommend our clients install an Internet monitoring software for their network. Not only will it reveal when employees are looking for work somewhere else, it will also alert you to employees who are wasting HOURS on social media, gambling, shopping and other non-work-related web sites. It will also prevent employees from accessing porn and file-sharing sites that could bring on a BIG lawsuit or nasty hacker attack.
    While some people fear this is too invasive, keep in mind that you are paying those employees to perform a job with company-owned devices and company-paid Internet. We’re not suggesting you monitor their personal devices or what they do after hours on their own time. But it’s perfectly reasonable to expect an employee to put in a full 8 hours if you’re paying them for their time.
    Of course, you should provide notice that their computers are being monitored and set the expectation that you want them working during company hours; you should also detail what employees can and cannot do with company-owned devices in your Acceptable Use Policy (AUP). If you want to give them the ability to check personal e-mail and social media sites during work hours, you can limit it to 30 minutes a day during their lunch hour or break. Again, we don’t recommend this since this can be an easy gateway for viruses and hackers—but these options are available.
    Need help designing an employee monitoring system on your network? Give us a call. We can help you put together an Acceptable Use Policy and put the right software in place to enforce your policy.
    Well that about does it for me, and You've wasted enough time (ha!), thanks for joining me.
    So…What's up Next episode?
    • The 5 most dangerous pieces of information to give out in en e-mail
    • Urgent security warning for Microsoft server 2003 users
    • Free download of the month: introduction to cloud computing
    • I'll introduce you to the Shiny new gadget of the month
    • And mark sanborn returns for our guest piece, "It never hurts to ask"
    • Great starting salary
    • The answer to this episodes trivia question
    • Vacation alert! The one thing you and your employees should never do when on vacation

    You won't want to miss this, so subscribe to this podcast today!
    And your rants, ranks and options are greatly appreciated! General questions can be sent to our spam free inbox, podcast.2015@virtualoctober.com
    I'll see you next time on "Technology Today Podcast"


Wednesday, May 20, 2015

Technology Today Episode 001

    In this episode of Technology Today…
    • Do I need to backup data that’s already in the cloud?
    • Is google the computer from star trek?
    • We’ll introduce you to the shiny new gadget of the month.
    • And then…Yahoo is shutting off telecommuting—should you?
    • Also…on the lighter side…The first computer bug was actually a moth!
    • And our guest article is “The Pick-up Line” by internationally known speaker, Robert Stevenson
    • This and more! Coming up on Technology Today

    This is “Technology Today” Insider tips to make your business run faster, easier and more profitably.
    This is episode 1 and is recorded on May 19, 2015
    I’m your host, Alan Feldman and ”as a business owner, you don’t have time to waste on technical and operational issues. That’s where my company shines! Call us and put an end to your IT problems finally and forever!” visit us online at virtualoctober.com or call 717-553-2614.
    Do I need to back up data that’s already in the Cloud?
    The computing world is forever changing. Over the last 15 years, SaaS (software as a service) providers have offered the convenience of data backup for your cloud applications such as CRM systems, SalesForce, Google Apps and Microsoft 365. The business question is, if I’m already working with a SaaS provider and my data is already “in” the cloud, do I really need to back up my data to another cloud? After all, isn’t the SaaS provider doing that for me?
    Well yes, and no. Yes, your data (one of your company’s most valuable assets) is being backed up by the service provider. And yes, it’s in the cloud.  And yes, these providers have backups to their backups…but are they backing up your business-critical information? Can you guarantee that? And do you have access to it in a timely manner? The answer to these questions may be no. As a rule, SaaS providers do not open backups to customers nor do they make restoring critical data easy or intuitive. For example, SalesForce, the first commercially available SaaS application, does nightly customer backups. But if you need to recover your data, you have to go directly to SalesForce and pay a minimum of $10,000 then wait a few weeks for your data to be restored.
    There’s no question that the results of data loss can be devastating to your company. But when it comes down to it, it’s your company information and you need to take responsibility for safeguarding it. You need to have a strategy in place. 
    Want to learn more about how to back up your cloud SAAS applications?  Contact our office at 717-553-2614 or via e-mail at af.podcast@virtualoctober.com to schedule a time to discuss your particular situation and what solutions are available for you.
    And now our guest article…
    The Pick-up Line
    Robert Stevenson is a highly sought after, internationally known speaker. He is author of the best-selling books "how to soar like an eagle in a world full of turkeys" and "52 essential habits for success." Robert is a graduate of the Georgia Institute of Technology (Georgia Tech) and is a former all-american athlete. He started his first business at 24 and has owned several companies. Robert has international sales experience dealing in over 20 countries and his client list reads like a Who's Who in Business. He has shared the podium with such renowned names as Generals Colin Powell and Norman Schwarzkopf, former President George H. W. Bush, Anthony Robins and Steven Covey. A link to his website is on our blog at virtualoctober.com/blog.

    In the world of dating, a successful “pick-up line” can make or break any chance of getting to strike up a conversation with someone you would like to meet. Below are a few examples of what some people thought were great "pick-up lines".
    “I'm not a photographer, but I can picture me and you together.”
    “Can I have directions? [To where?] To your heart.”
    “I thought happiness started with an H. Why does mine start with U?”
    “Is there an airport nearby or is that just my heart taking off?”
    “You're so beautiful that you made me forget my pickup line.”
    You are probably wondering why I am addressing dating “pick-up lines” in a business article. With profit margins being attacked from all angles, it is important for businesses today to do everything they can to take advantage of every consumer buying encounter.  Probably one of the most famous business pick-up lines, that added instant profits to their bottom line, was by the fast food chain, McDonalds: “Would you like fries with that?”  I have read where some experts have stated that McDonald’s added an additional $20 million in profits just by asking that one simple question.
    Is your company leaving potential profits on the table, just waiting to be scooped up, if your employees were trained in asking an additional, simple, not pushy, question … that could possibly entice your customer to spend more money? I believe there are thousands of companies today doing just that. It is your job to exploit every sales channel to its fullest potential; but you need to do so by thinking like your customers. How would they like to be served better? What else could they possibly need, that they may have forgotten? Sometimes just planting the seed (suggestion) can lead to additional sales.
    What else do your customers need? How can you best serve them? As long as your “pick-up line” doesn’t alienate customers, you should take advantage of the current selling transaction; the “pick-up line” technique can add a considerable amount to your bottom line. I fly a lot, and in every Hudson Newsstand in the airports, they ask me if I want water, candy or gum when I am buying anything in there; they do it EVERY time. Southwest Airlines upsells better seating on planes so customers can get early boarding and be assured of overhead space for your bags. Waiters can ask if you want an appetizer, salad, or bread with your meal … and then after your meal ask if you want another glass of wine, coffee or dessert.
    The retail marketing giant Amazon, says their cross-selling suggestions on their website accounts for 35% of its sales; they fully take advantage of every opportunity they can to sell more merchandise … ARE YOU? If you want to add additional profits to your bottom line, start perfecting your “pick-up lines”.
    One thing is for certain … if you don’t ask for it, you certainly won’t get it.
    Who Wants To Win A $25 Gift Card?
    Answer this effectively
    What is a petaflop?
    a) your dog after a long walk  b) the latest toy for kids  c) a measure of a computer's processing speed expressed as: A quadrillion (thousand trillion) floating point operations per second (FLOPS)

    Send us your answer right now! And from all the winning answers received we will randomly choose a winner.
    Here is how to send your answer: Send your answer on the back of an Apple Watch in stainless steel with the link band to Technology Today Podcast C/O Virtual October, PO Box 20002, York (my strange city) PA 17402.
    Or you can also send your answer via electronic methods to podcast.2015@virtualoctober.com.
    $25 Gift card contest open to US residents only, must be 18 or older.

    Is Google the computer from Star Trek?
    If you’ve ever seen a Star Trek episode, you’ll know that “computer” always knew the answer to whatever the commander needed to know to run the starship, do battles with aliens and it even made tea…Earl Grey…hot. In business today, Google has taken on the role of answering questions and providing information. In fact, the company name has become a verb in our language and you can google just about anything on this easy-to-use search engine.
    “Computer” gave you one answer, Google gives you many. But there’s an easy way to limit the responses and that’s by the way you search. If you only want to see responses on exactly what you’re searching for, then type the minus sign at the end of your search. Another way to limit your responses is to take advantage of Google’s specialized search sites, for example Google’s Public Data Explorer. This site allows you to search specifically on public statistics.
    The Star Trek computer spoke every language. Google speaks 80. You can ask Google to translate a single word by typing “translate (word) to (language)” into the search bar and you’ll get the translated word. There’s also a Google application called Google Translate where you can type, speak or handwrite the phrase into your device – you can even take a picture of a sign or other text. Then it’s your choice to have Google speak the translated phrase or display it for you.
    Need an easy-to-use price-comparison site for business travel? Try Google Flight Search. Pick your start point and destination - or destinations - on the map, and then pick your dates. When you pick the dates, be sure to pay attention to the prices on each date and Google's graph of days with the cheapest tickets. Then, you can filter the results by flight length, airline, price, stops and more. When you find a flight you like, you can book it directly on the airline's site.
    So…Like the Star Trek computer, Google provides definitions and conversions. In the search bar, type define (word) or convert (unit of measure) and you can even compare nutritional values of one food item to another, just type compare.
    So is Google the computer from Star Trek? With all these features, what do you think? Post your answer on our facebook page by searching Virtual October on facebook.

    Shiny New Gadget Of The Month:
    Have you ever felt overwhelmed or even drowning with the number of emails in your inbox?
    Then Sanebox could be your answer. This month’s gadget is a cloud-based software application that helps you manage your email.  Sanebox analyzes your email behaviour on all your devices. Then, based on which emails you let slide and which ones you open right away, Sanebox creates rules about sorting your email for you. The result? Your inbox only has emails you need to attend to now. All other emails go to your SaneLater folder. You can drag and drop emails from that folder to your inbox and from then on, those emails will display in your inbox.
    Sanebox keeps you focused on high-priority emails. There’s nothing to download. There are additional productivity features to manage tasks, your calendar, and your attachments. And the SaneBlackhole is the fastest way to unsubscribe from emails. See the link on our blog at virtualoctober.com/blog for links to their website
    And how about this?
    A Free Report Download called
    What Every Small Business Owner Must Know About Protecting And Preserving Their Company’s Critical Data And Computer Systems

    This report will outline in plain, non-technical English common mistakes that many small business owners make with their computer network that cost them thousands in lost sales, productivity and computer repair bills, as well as providing an easy, proven way to reduce or completely eliminate the financial expense and frustration caused by these oversights. 

    Download your FREE copy today at Virtualoctober.com/protect or call our office at 717-553-2614.

    Yahoo is shutting off telecommuting – should you?
    The recent decision of Yahoo CEO Marissa Mayer to stop telecommuting has cast a negative light on this practice. After checking the company’s VPN log to see how many remote employees were logging in, she didn’t like what she saw. Effective June 2015, telecommuting is no longer an acceptable practice at Yahoo. The media excitement added to fuel to the fire for those who think that employees working at home aren’t putting in an honest day’s work.
    Mayer’s now public memo talked about communication and collaboration. She thought the best way to make that happen is for people to be in one place. But that’s just one opinion.
    There are many companies who use telecommuting practices very successfully. They also believe in communication and collaboration and use tools such as: Google Hangout video chat service, Skype, or Webex to do just that. They support these tools with products such as Office365's calendar and collaboration system.
    Telecommuters often are employees who live in other parts of the country or even in other countries, and other time zones. After trying several techniques to work with a remote team member, David Bloom, the CEO of tech startup Ordr.in, now uses Google Hangout for daily virtual meetings. He says, “We have five employees, and four of us are in the same place, but we all log on separately. This allows us to have a face-to-face meeting where everyone’s equal. It’s not the four of us sitting in one place, with our colleague sitting somewhere else.” He finds this arrangement keeps everyone accountable for their work.
    Josh Siler, CTO of HiringThing, a virtual company, says it’s all about your company culture. Siler says. “We’re trust-based, and we don’t micromanage our employees. We judge everyone based on their output. Anyone can make their schedule flexible, as long as they meet their commitments to their coworkers,” he says. “Our employees know that their performance is what matters, and we talk about it on a regular basis.”
    Bloom and Siler would tell you that telecommuting is successful when you have a culture of accountability and trust.

    The Lighter Side:

    • The first actual computer “bug” was a dead moth stuck in a Harvard Mark II computer in 1947.
    • Big banks don’t process checks and debit card charges to your account in the order they’re received, but instead use a computer program that selects the biggest amounts first and charges them against your account; emptying your account faster and resulting in more overdraft fees or profit for the banks.
    • In September 1956 IBM launched the 305 RAMAC, the first ‘SUPER’ computer with a hard disk drive . The drive weighed over a ton and stored 5 MB of data.
    • A computer as powerful as the human brain would be able to perform about 38 thousand trillion operations per second and hold about 3,584 terabytes of memory.
    • The first entirely computer generated movie sequence in cinema history was the Genesis Device demonstration video in Star Trek II: The Wrath of Khan. The studio that made the scene would later become Pixar.
    • CAPTCHA is an acronym for “Completely Automated Public Turing test to tell Computers and Humans Apart”
    • MIT has developed a computer software that can identify and distinguish a real smile from a smile of frustration.
    Well that wraps it up, thanks for joining me, this was great.
    Whats up Next episode?
    3 Gotcha's Most IT Pros won't tell you about their cloud solutions.
    How to make yourself "invisible" to hackers
    The ultimate guide to setting up a work-from home system
    our guest article, is 4 ways to get more performance, productivity and profits
    Mark Sanborn, president of Sanborn & Associates, Inc., Mark is an international best-selling author and noted authority on leadership, team-building, customer service and change
    AND….How to know when an employee is about to quit
    And Lost in Translation: Advertising Blunders
    You won't want to miss this, so subscribe to this podcast today!
    And your rants, ranks and options are greatly appreciated! General questions can be sent to podcast.2015@virtualoctober.com
    I'll see you next time on "Technology Today Podcast"